Refund policy

30-day returns

We want her to love it. If you change your mind, contact us within 30 days of delivery and we'll send you the return instructions. The item must be unused and in its original rose box. Return shipping for a change of mind is paid by you. We refund the full product price to your original payment method within 5 business days of receiving the return.

Damaged, faulty or not as described

If your order arrives damaged, faulty or not as described, contact us within 30 days of delivery with a photo. We'll send a free replacement or give you a full refund, whichever you prefer. You don't need to send the item back.

Your rights

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

How to start a return

Write to us through our contact page with your order number and a short note. We reply within 2 business days.